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Privacy Policy



Reliable Homes Limited is committed to safeguarding your privacy online. The information we collect from you is only that required by us and/ or any organisation listed on this website in order for us to provide you with the products, quotes or information you have requested.  The information, which may be held on paper or on a computer or other media, is subject to certain legal safeguards specified in General Data Protection Regulations (GDPR) and other regulations. GDPR imposes restrictions on how we may use that information.  
 
By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy. We do not and will not supply your personal information to any other person unless you have expressly authorised us to do so. Reliable Homes Limited is registered with the Information Commissioner's Office under Data Protection Act, number ZA110093.
 
You have a right to access the information that is held about you. To obtain a copy of this information, you should write to Data Protection Officer, Reliable Homes Limited, 37a Broadway Parade, London, N8 9DB or by email at dataprotection@reliablehomes.co.uk,  Reliable Homes Limited reserves the right to charge a reasonable fee for this service.

Definitions:
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – Reliable Homes Limited

Data Protection Principles:

We promise to follow the following data protection principles:
• Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
• Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
• Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
• Processing is limited with a time period. We will not store your personal data for longer than needed.
• We will do our best to ensure the accuracy of data.
• We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights:
The Data Subject has the following rights:
• Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
• Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
• Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
• Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
• Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
• Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
• Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
• Right to data portability – you have the right to obtain your Personal Data in a machinereadable format or if it is feasible, as a direct transfer from one Processor to another.
• Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact the Data Protection officer as listed above.
• Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather:
Information you have provided us with
If you are purchasing, renting, selling or letting a property through Us, or purchasing, renting, selling or letting a property from one of our clients, we collect and use your personal data in order for us to provide you with our services. The personal data we collect and use may include:
Identity Data (name, marital status, title, date of birth, gender, username and password, purchases made by you, your interests and preferences, feedback and survey responses)
Contact Data (billing address, delivery address, email address and telephone numbers)
Financial Data (bank account and payment details)
Transaction Data (details about payments to and from you and other services you have purchased through us)
Marketing and Communications Data (your marketing preferences from us and our third parties and your communication preferences)
 
Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.
 
Publicly available information
We might gather information about you that is publicly available.
 
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can ask us to
rectify or update your personal information at any time by writing to Data Protection Officer, Reliable Homes Limited, 37a Broadway Parade, London, N8 9DB or by email at dataprotection@reliablehomes.co.uk.

How we use your Personal Data:

We use your Personal Data in order to:
• provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
• enhance your customer experience;
• fulfil an obligation under law or contract;
We use your Personal Data on legitimate grounds and/or with your Consent.
On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:
• to identify you;
• to provide you a service or to send/offer you a product;
• to communicate either for sales or invoicing;
On the ground of legitimate interest, we Process your Personal Data for the following purposes:
• to send you personalized offers (from us and/ or our carefully selected partners);
• to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/ provided;
• to conduct questionnaires concerning client satisfaction;
As long as you have not informed us otherwise, we consider offering you products/ services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.
With your consent we Process your Personal Data for the following purposes:
• to send you newsletters and campaign offers (from us and/ or our carefully selected partners);
• for other purposes we have asked your consent for;
We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from la.
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
• the link between purposes, context and nature of Personal Data is suitable for further Processing;
• the further Processing would not harm your interests and
• there would be appropriate safeguard for Processing.

Who else can access your Personal Data:

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience.
We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data:
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data. We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.
Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

Children:
We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Third-party links:
This website may include links to third party websites, plug-ins or applications which may allow third parties to collect or share your personal data. We are not responsible for their use of your personal data and cannot control it.

Cookies and other technologies we may use:
We use cookies and/ or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
We use cookies for the following purposes:
• Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
• Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
• Analytics cookies – these cookies are used to track the use and performance of our website and services
• Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers.
Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
 
We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.
 
International Transfers:
We will not transfer your personal data outside of the European Economic Area, except to a country offering the same level of protection for your personal data. For example, with certain service providers we may use specific contracts approved by the European Commission which ensures that your personal data has the same protection as it would have in Europe.
 
Indemnity:
You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.  
 
Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.
 
Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).  
 
These terms and conditions and your use of this website are governed exclusively by English law. This does not affect your statutory rights as a consumer.
 
This privacy notice was last amended in May 2018. It supersedes any earlier version and we reserve the right to update as and when necessary, as required by law.
 
Complaints Procedure:
Reliable Homes Limited aims to comply fully with its obligations under GDPR. If consumers have any questions or concerns regarding management of personal datathey should contact Reliable Homes Data Protection Officer as listed at top of this Privacy Policy. If consumers are still dissatisfied, they have the right to contact the office of the Information Commissioner, the independent body overseeing compliance with GDPR: http://ico.org.uk